1. Who we are
ONEO Pte. Ltd. is the data controller for this marketing website and the ONEO app experience, except where a regulated partner acts as an independent controller for licensed services (for example account opening or payments).
2. Information we collect
We follow a minimisation principle and collect what is needed to provide and secure the service:
- Identity and KYC data (name, date of birth, ID documents, address)
- Contact details and app account credentials
- Transaction, card and device metadata for operations and fraud prevention
- Support chats and correspondence
- On this website: language preference and cookie consent status
3. How we use information
- Open and maintain accounts, process payments and FX
- Meet AML / KYC, sanctions and regulatory obligations
- Detect fraud, abuse and security incidents
- Improve products and customer support
- Send service messages; marketing only with a lawful basis / opt-in where required
4. Cookies & local storage
The ONEO marketing site mainly uses necessary cookies / local storage to remember language and cookie consent and to keep basic site functions working. We do not run advertising trackers on this site. If you choose “Reject all”, we still store your consent choice so the banner does not reappear every visit.
5. Sharing
We may share data with regulated financial partners, card networks, identity verification and cloud infrastructure providers, professional advisers, and authorities when legally required. We do not sell personal data.
6. Security
Data in transit is protected with TLS. Sensitive data at rest uses industry-standard encryption. Access is role-based and logged. No method of transmission is 100% secure; please protect your device and passcode.
7. Your rights
Subject to local law (including Switzerland HQ PDPA), you may request access, correction, deletion, portability or restriction of processing. In the app go to Settings → Privacy, or contact support via Help Centre. Some records must be retained for AML or accounting rules.
8. Contact
Privacy questions: use in-app support and mark the topic as Privacy, or write to ONEO Pte. Ltd., Switzerland HQ. We aim to respond within a reasonable period required by applicable law.
This marketing-site summary does not replace the binding agreement shown in the ONEO app. Where there is a conflict, the in-app legal text and partner terms apply. Licensed financial services are provided by regulated partners; ONEO is a technology platform registered at Switzerland HQ.